10-year Warranty

Terms & Conditions

Waltz Stone would like to offer all our customers a certified 10-year warranty on our products from the date of purchase against faulty manufacture.

To activate your warranty, simply fill out the form below.

As long as the guidelines are followed on the characteristics of waltz stone engineered quartz page, (click here), your warranty will be valid for 10 years after surfaces have been installed.

Please note – this warranty does not cover the following:

Cracks

Our quartz stone surfaces will not crack unless excessive force has been placed upon them, or by fitting to uneven or structurally unsound cabinets or uneven flooring, structural settling or movements, damage occurring from rapid changes in temperature (such as hot pots and pans being placed directly on the surface). This being the case cracks are not covered by this warranty.

Damage

Damage caused during installation. This not covered by the Waltz Stone warranty and should be taken up with the fitter or fitter’s company who are solely responsible for any damage to your Waltz Stone caused during installation.

Damage during transit to the premises or site. Any goods delivered damaged should be reported immediately to the transport driver and noted on the supply docket. Photographs of the damage should then be sent, within 24 hours to the supplier.

Abuse or Abnormal Use

This includes but it not limited to mishandling, damage from heat, scorching, exposure to bad weather, ultraviolet light, chemical spillages, improper care as outlined in our characteristics of waltz stone engineered quartz page, or cracking/chipping/dropping items/breaking due to negligence.

Marks and Colour Variation

This includes fingerprints, smudges or metal marks made by utensils used in the kitchen.

Wear and Tear

This includes normal wear and tear that occurs over time, minor dents and scratches from kitchen utensil use/pots and pans, scuffs, chips, pouring boiling water onto the surface, dry ice, sudden and rapid changes in temperature, or any of the instructions of care in our characteristics of waltz stone engineered quartz page.